Frequently Asked Questions - GeForce NOW x Taiwan Mobile

Q: How do I apply for GeForce NOW Promotion Plan if I am already on Taiwan Mobile 5G? How do I sign in? (Taiwan only)

A: Please go to any Taiwan Mobile storefront or dial 188 for customer service to apply for GeForce NOW Promotion Plan if you are on Taiwan Mobile 5G plan. Once the registration is complete, please go to the page of "Application Download" to install or open GeForce NOW. Your mobile phone number will be your account. Click "Forget Password" to set up your password. Finish login process and enjoy gaming.

Q: How do I change the nickname?

A: You can change it in the Member Center under the section of Personal Information.

Q: How do I join GeForce NOW, and how much does it cost?

A: Visit the page of "Subscription Plan"and choose your preferred membership option.

Q: What does extended session lengths mean?

A: Premium Plans members receive extended session lengths, each lasting up to six hours. After the current session expires, you will move to the front of the queue for fast access to resume your gaming. There is no limit to how many times you can start a new session in a day.

Q: Where do I check if I am subscribed to paid plans?

A: Visit Member Center to check. You will see the name of plan you are currently subscribed to, current and next billing date and payment method.

Q: What payment methods can I use to sign up for GeForce NOW?

A: We offer credit card and Taiwan Mobile telecom billing (Taiwan only) as payment methods.

Q: How do I use virtual ATM or Taiwan Mobile physical storefront to as payment method? (Taiwan only)

A: Following the instructions below to choose any payment method that suits you:

If you are a new user, please sign up to become a member first. Click “Sign Up | Sign In”, scroll down to choose “Create one now”. Fill in your personal information to complete the registration.
Go to Subscription Plan page to choose the plan to your liking.
Choose “Virtual ATM” or “Taiwan Mobile Storefront Cash Payment”[*these payment methods are currently limited to locals only.]
Complete the information for the invoice with your real name, email address and physical address.
You will receive details to your subscription and payment. Save it as screenshot to pay through physical ATM, online banking or Taiwan Mobile storefronts.
Once the payment is complete, you can sign back in after 3 to 5 minutes to Member Center to check if the membership status has been updated.

Reminders:

Taiwan Mobile storefront for cash payments is not limited to TWM users but open to all telecom users.
Details from the abovementioned payment methods are time sensitive. Please complete your payment before 12pm the next day. Once the payment details are expired, you can resubscribe the plan of your choice.
Please confirm all the details are consistent to what we provide on the website before making the payment. If the payment information is inconsistent, the plan will not be subscribed as it’s considered to be unpaid.
You will be able to find all the payment information in your email which is linked to your account registration on GFN. You can also find if in the Member Center after the subscription page is closed.
Auto renewal will not be enabled for subscription plans paid with cash at TWM storefronts or through virtual ATM.
Refunds are currently not available for these payments.

Q: What is GeForce NOW?

A: GeForce NOW is NVIDIA’s cloud-based game streaming service, delivering real-time gameplay straight from the cloud to your laptop, desktop, Mac, TV set-top box, iPhone or Android device. Connect to your store accounts and stream your own library of games, or play your favorite free-to-play games. With cloud saves for supported games, you can pick up your game where you left off, on any supported device, wherever you are.

Q: What games are available?

A: Use our search bar on the supported games page to see which games are currently playable on GeForce NOW.

Q: Do I need to download or update GeForce NOW application by myself?

A: No. All driver and games updates are automatically managed by NVIDIA.

Q: What games are available?

A: Yes, the latest Mac and PC apps support in-game mic. Now you can voice chat with your friends, or foes, in game during your epic battles. You can use Bluetooth and wired microphones with this feature. If you are using a Bluetooth gaming headset, please read this Knowledge Base article to optimize your gaming audio.

Q: Why do some games have my native language, but others do not?

A: Some games support in-game language changes so that you may be able to play games in your native language. We will add more language support through frequent updates.

Q: How do I install a game?

A: Games must be downloaded and installed from the digital stores. You will be prompted to log in to verify that you own the game before you can install it on GeForce NOW. You must also accept any license agreements that are part of the normal download and install experience set by the publisher.

Q: How do I launch and play a game?

A: First, use the search bar to find the games you own and add them to your GeForce NOW Library. Once added, you can click on the game tile and launch the game on your GeForce NOW gaming rig in the cloud. It will look and feel like you are launching the game on your device, when, in fact, GeForce NOW is launching it remotely and streaming it back to your Mac or PC.

Q: Can I use a gamepad with GeForce NOW?

A: Yes, please check our system requirements for a complete list of supported peripherals.

Q: Where can I download the GeForce NOW application again?

A: You can download the latest GeForce NOW applications here.

Q: What Android phones are compatible?

A: We support Android phones with 2GB or more of memory and Android 5.0 (L) or later. Please be aware that by streaming games on your phone’s mobile data plan you may use up data quickly. We recommend a 5GHz Wi-Fi network connection for the best experience.

Q: How do I get started?

A: Once you’ve logged in to your GeForce NOW account on your phone, jump into your library of recently played games and continue playing where you left off. A Bluetooth gamepad is strongly recommended. *Note: Some games may require a connected gamepad controller or wireless keyboard/mouse. Check out these gamepads and more in system requirements.

Q: Why is GeForce NOW asking to access my audio?

A: This is Android’s way of indicating that the GeForce NOW app wants access to your phone’s microphone. From here, it enables your in-game voice chat. We do not record this audio.

Q: Why are some games available in other countries but I cannot play them?

A: GeForce NOW follows local content-rating agencies. We try to have all supported games available in all countries, but some games are prohibited in some countries. Please use the search bar on our supported games page to see which titles are available.

Q: Do I need to own games?

A: You can play one of the many free-to-play games available on GeForce NOW, but for all other games, you need to own or purchase them with one of the supported game stores before playing them on GeForce NOW.

Q: I have a feature request. Where can I post it?

A: You can share your feature requests and feedback in the GeForce NOW app or via Ask Us Here in Member Center. Our product and support teams read all feedback submitted, and your input helps drive new features and additions.

Q: Why does it says "downloading" sometimes when I am in the rig?

A: There are some games with a great amount of DLCs, so it will take some time to download on the cloud for the first time you play this game. Sometimes when the update patch is considerably large, it will take some time to download as well. Take Witcher 3: Wild Hunt as example:

Regular process: Search for Witcher 3: Wild Hunt → hit "Play" → bind your Steam account / log in to Steam → Game starts automatically / Click "Start Game" to have fun!
With major updates and DLC downloading: Search for Witcher 3: Wild Hunt → hit "Play" → bind your Steam account / log in to Steam → Get into the game and start downloading → Once downloading is complete, click "Start Game" to have fun!

Q: Why can’t I play some certain games in Mandarin Chinese?

A: For this certain situation, games such as Starfield, PAYDAY 3, Age of Empires IV, etc, will be used for explanation. As the game language on GFN is set following user’s gaming device language, if your device language is set to be Mandarin Chinese, yet the game language on GFN is still English and cannot be manually changed in the games, that means GFN currently does not support Mandarin Chinese as game language. To enable game language in Mandarin Chinese requires support from the developers of the games. GFN will keep working with the developers of the games to optimize the gaming experiences by support Mandarin Chinese as game language.

If users play with PC and the games are purchased from Steam, we suggest trying the following instructions to change game language to Mandarin Chinese:

*This is to change the game language manually and not applicable to all the games. If your games are not purchased from Steam and the game language cannot be changed manually, that means currently Mandarin Chinese is not supported yet.

Using PAYDAY 3 as an example to manually change the game language:

Start Steam and start any games.
Once the game starts.
Leave Steam Store page, go to Settings > Content to choose game language to Mandarin Chinese and wait for the game to launch.

Q: How do I apply for GeForce NOW Promotion Plan with KBRO/TWM Broadband?

A: Please go to any KBRO/TWM Broadband storefront or use your mobile phone to dial 0809-006-899(KBRO)/0809-000-258(TWM Broadband) for customer service to apply for GeForce NOW Promotion Plan.

Q: Is there any limit to apply for GeForce NOW Promotion Plan with KBRO/TWM Broadband?

A: You will need to be with KBRO and TWM Broadband, within areas covered and operated by them.

Q: How do I launch and play a game using KBRO/TWM Broadband TV set-top box?

A: Follow the following steps on your TV set-top box to install GeForce NOW application.

On Homepage, choose "Cloud Gaming" services and open GeForce NOW application. Choose "Log in" by scanning the QR code on your TV screen using your mobile phone.
Fill in the 8-digit verification code on the webpage and it will redirect you to GeForce NOW login page.
On the page, choose to log in with other service provider to log in with your KBRO/TWM Broadband account.
Once login process is complete, you can close the page and have fun gaming on your TV set-top box.

Q: I already have GeForce NOW membership. Do I need to re-purchase if I want to use KBRO/TWM Broadband set-top box?

A: You can simply sign in with your GeForce NOW account on TV set-top box. No need to re-subscribe.

Q: I subscribe GeForce NOW on BRO/TWM Broadband set-top box. Can I use the same account on my PC, mobile phone (Android, iPhone), MAC and Chrome browser?

A: Yes, as a GeForce NOW member, you can play any game across all different devices. *Note: Accounts cannot be used to play at the same time on different devices.

Q: Can I use a gamepad with GeForce NOW on BRO/TWM Broadband set-top box?

A: Yes, you can use gamepads to play games on GeForce NOW. Please check our system requirements for a complete list of supported peripherals.

Q: I’m having an issue while streaming a game. Where can I get help?

A: Report your issue to us via Ask Us Here in Member Center. Our customer service agents will be in contact as soon as possible. Our customer service team is online from 9AM to 6PM on weekdays except national holidays. You can also check if your issue is listed in our FAQ list.

Q: GeForce NOW Cloud Gaming Services allows users to play game without downloading it. However, it shows downloading at times. Why?

A: This is because some of the games have more DLCs than other games, so for the first time playing these games, it would require some time to download on the cloud. Sometimes when the update patch is too large, it would require some time to download the update patch on the cloud right after its update, too. Take The Witcher 3: Wild Hunt for example:

Step 1: Find The Witcher 3: Wild Hunt on GFN.

Step 2: Connect to Steam. Put in your account and password.

Step 3-1: For most games without major update or DLCs to install, your choice of game will start right away. Or you can click to launch the game manually.

Step 3-2: When there’s a major update or DLCs to download, the game will show “install”. Click it to proceed.

Step 4: Once the download is complete, click to start the game.